Privacy Policy

We at Symetri AB, Symetri Oy, Symetri A/S, Symetri AS and Symetri Ltd (”Symetri”, “we”,”our” and ”us”) care about your privacy and want you to feel safe when we process your personal data.

Table of contents – Where do I find information about what?

In this privacy policy we want to provide information about how we process personal data. Depending on your relation to us and why you are in contact with us, we describe this in different sections. Click on the headings below that pertains to your purpose. By pressing the selected heading, you will be moved to the relevant paragraph.

• Visit our website
• Represent a potential customer, supplier or partner
• Represent a customer, e.g. use our products
• Represent our supplier or partner
• Subscribe to our newsletters
• Attend our events or webinars
• Interact with Symetri without having a business relationship

Within this text we provide information on how and why we process your personal data. We also describe your rights, the legal basis for processing and the storage period for which we will keep your personal data.

Below you can read more about:
Click on the headings below that pertains to your purpose. By pressing the selected heading, you will be moved to relevant paragraph

• Symetri is responsible for processing of your personal data
• Detailed description of how we process your personal data
• Who can gain access to your personal data and why?
• Where is your personal data processed?
• What are your rights when we process your personal data?
• Balancing of interests assessments when processing personal data based on the legal basis “legitimate interests”
• Detailed description of how we are processing your personal data

 

When we refer to “your company” in this privacy policy, we refer to your employer or the organisation or public body that you represent. We will only process data about you in your business role, which for example means that we will only send marketing to your company and not to you in your capacity as a private individual.

Symetri is responsible for processing of your personal data

Symetri AB is responsible for the processing of your personal data. If you or your company are in contact with a “Symetri-company” such company will act on the instructions of Symetri AB when processing your personal data.

Should you have any questions regarding our processing of your personal data, or if you wish to exercise any of your rights under data protection legislation, please contact us via our e-mail address gdpr@symetri.com, or via post to Korta gatan 7, 171 54, Solna, Stockholm, Sweden.

When your personal data is used within our products and services we will see, store and process your personal data. It is however the company you represent that is responsible (controller) for processing of such personal data.

Detailed description of how we process your personal data

The below charts describe in detail why we process your personal data, what personal data we process, when you need to provide the personal data to us and the legal basis for our processing. The legal basis is the basis for processing your personal data according to the GDPR (General Data Protection Regulation). Below you will also find information about the duration of our processing of your personal data.

Do not hesitate to contact us if you have any questions regarding our processing of your personal data. Our contact details can be found in the beginning of this privacy policy.

Who can gain access to your personal data and why?

Your personal data is initially collected and processed by us and we do not sell your personal data. This means that your personal data will be handled by our employees, but only by the personnel in need of such access to conduct their work.

To conduct our business, we need to work with suppliers and partners such as IT-suppliers which therefore will process your personal data. We are responsible for any sharing of your personal data to such suppliers or partners and to ensure that your personal data is safe when shared with third parties, as set out below.

We will share your personal data with the following recipients:

• We will share your personal data with the companies within our corporate group in order to conduct our business in the most efficient way.
• We will share your personal data with our IT partners who will process these on our behalf and following our instructions to ensure good and secure IT operations. We only share your personal data with our IT partners if it is necessary for them to fulfil their obligations towards us according to our agreement with them.
• If you interact with us on or visit our social media channels, the social media platform that you use will process personal data about you as a user.
• When you use our website and consent to us doing so, we will also share your personal data with:
  • Google, which provides the service to analyse the website, and
  • The companies which provide the marketing services we use (Google, LinkedIn, Facebook, Microsoft, HubSpot and other marketing tools).
• We use SurveyMonkey to send surveys and handle any answers to our surveys.
• If you participate in any of our events, we will share your personal data with:
  • Eventbrite, which helps us handle tickets and promote events,
  • the photographer that takes your picture will gain access to your personal data and will process your personal data on our behalf and following our instructions,
  • social media channels, if we publish a picture or video in which you appear. These social media channels either process your personal data on our instructions or as controllers in their own right for their processing of your personal data. What role they have in a particular case depends on the specific platform and activity,
  • our partner if the event is arranged by us in collaboration with the partner, and
  • the webinar provider which provides the technical solution to send webinars.

If you have any questions regarding how we share your personal data or want to know more about who we share your personal data with, please feel free to contact us.

Where is your personal data processed?

Your personal data will in most cases be processed outside of the EU/EEA if the IT-suppliers we use are based outside of the EU/EEA. We also transfer your personal data in the following cases:

• If you use our website and have consented to us using Google, LinkedIn, Facebook, Microsoft (Bing), HubSpot and other marketing tools your personal data may be transferred to the United States since these companies are based there. We have anonymised your personal data as far as possible to avoid your personal data being transferred outside of the EU/EEA.
• Transfer can be made to the United States when we use SurveyMonkey and Eventbrite since these companies are based there.
• If you use the Pinnacle platform your personal data is transferred outside of EU/EEA since our servers are placed in the United States.
• In order to conduct our business in the most efficient way your personal data will be transferred to our companies in the United Kingdom.

In the above situations we and our suppliers rely on the following mechanism to provide a safe transfer of your personal data:

• When your personal data is transferred to the UK, we and our suppliers rely on an adequacy decision regarding the UK recognized by the European Commission for the transfer of personal data outside of the EU/EEA. An adequacy decision means that the European Commission has assessed that a particular country has an adequate level of protection for your personal data under Article 45 GDPR. You can find the adequacy decision for the UK here.
• We also rely on an adequacy decision regarding most transfers to the US. This is the case if our American suppliers are certified under the EU-US Data Privacy Framework. You can find the adequacy decision for the US here. Google, LinkedIn and Meta are certified under the EU-US Data Privacy Framework. You can search for certifications here.
• In the absence of an adequacy decision, or when our transfer is not protected under an adequacy decision, we and our suppliers will instead rely on Standard Contractual Clauses (Article 46.2 c GDPR) module 1 and module 2, and supplementary security measures for the transfer of personal data outside of the EU/EEA. The use of Standard Contractual Clauses is an effort to provide a safe transfer of your personal data. You can find the Standard Contractual Clauses here.

If you want to know more about who we share your personal data with, please feel free to contact us. Our contact information can be found at the beginning of this privacy policy.

What are your rights when we process your personal data?

You have certain rights that you can exercise to affect how we process your personal data. You can read a more detailed description about what those rights are below.

If you want to know more about your rights or if you want to exercise any of your rights, please contact us and we will help you. Our contact information can be found at the beginning of this privacy policy.

Right to lodge a complaint with a supervisory authority

You always have the right to lodge a complaint with a supervisory authority. Such a complaint can be made in the EU/EEA member state where you live, work or where an infringement of applicable data protection laws allegedly occurred.

• The supervisory authority in Sweden is the Swedish Data Protection Authority (Integritetsskyddsmyndigheten, the IMY).
• The supervisory authority in Finland is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).
• The supervisory authority in Denmark is the Danish Data Protection Agency (Datatilsynet).
• The supervisory authority in Norway is the Norwegian Data Protection Authority (Datatilsynet).
• The supervisory authority in the United Kingdom is the Information Commissioner’s Office, ICO.
• The supervisory authority in Ireland is the Data Protection Commission, DPC.

In detail: Your right to complain exists without prejudice to any other administrative or judicial remedy. Your right to complaint applies in particular, in the EU/EEA member state of your habitual residence, place of work or place where the alleged infringement of applicable data protection laws has allegedly occurred.

The supervisory authority has an obligation of informing you on the progress and the outcome of the complaint, including the possibility of a judicial remedy.

Right to withdraw your consent

You have the right to withdraw your consent at any time by contacting us.

In detail. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

Right to object to processing

You have the right to object to our processing of your personal data at any time.

In detail: Your right to object applies as follows:

• relating to your situation, you have the right to at any time object to processing of your personal data for the purposes of our legitimate interest, including any profiling (Article 21.1). We shall in such case no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims,
• where personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for such marketing, including any profiling (Article 21.2). If you make such objection, you have an unconditional right to have the processing of your personal data for such purposes ceased, and
• in the context of the use of information society services, and regardless of Directive 2002/58/EC (ePrivacy Directive, or ePD), you may exercise your right to object by automated means using technical specifications.

Right to information and access

You have the right to obtain confirmation as to whether we are processing personal data about you or not. You can make a request by contacting us. If we do process your personal data, you also have a right to obtain a copy of the personal data processed by us as well as information about how we process your personal data.

In detail. The information we provide includes the following:

• the purposes of the processing,
• the categories of personal data concerned,
• the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations,
• where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period,
• the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing,
• the right to lodge a complaint with a supervisory authority,
• if the personal data are not collected from you, we provide you with available information about the source of the personal data,
• the existence of automated decision-making, including profiling and meaningful information about the logic involved, as well as the significance and the predicted consequences of such processing, and
• where your personal data are transferred to a third country or to an international organization, you have the right to information regarding the appropriate safeguards, pursuant to Article 46 GDPR, put in place for the transfer.

For any further copies of the personal data undergoing processing requested by you, we may charge a reasonable fee based on administrative costs. If you have made the request by electronic means the information will be provided to you in a commonly used electronic form, unless otherwise requested by you.

Your right to obtain a copy referred to above shall not adversely affect the rights and freedoms of others.

Right to rectification

You have the right to obtain, without undue delay, the rectification of inaccurate personal data concerning you. 

In detail: Considering the purposes of the processing, you have the right to have incomplete personal data completed, including by providing a supplementary statement.

We will communicate any rectification of personal data to each recipient whom the personal data have been provided to, unless this proves impossible or involves disproportionate effort. If you want information about those recipients, you are more than welcome to contact us.

Right to erasure (“the right to be forgotten”)

You have the right to ask us to erase your personal data. 

In detail: We have the obligation to erase your personal data without undue delay where one of the following grounds applies:

• the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed,
• you withdraw your consent on which the processing is based, and there is no other legal ground for the processing,
• you object to the processing pursuant to Article 21.1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21.2 GDPR,
• the personal data have been unlawfully processed, or
• the personal data have to be erased for compliance with a legal obligation in Union or Member State law that applies to us.

Where we have made the personal data public and are obliged in accordance with the rights stated above to erase the personal data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

We will notify any erasure of personal data carried out in accordance with your rights stated above to each recipient whom the personal data have been provided to, unless this proves impossible or involves disproportionate effort. If you want information about those recipients, you are more than welcome to contact us.

Please note that our obligation to erase and inform according to above shall not apply to the extent processing is necessary according to the following reasons:

• for exercising the right of freedom of expression and information,
• for compliance with a legal obligation that requires processing by Union or Member State law which applies to us or for the performance of a task we carry out in the public interest or in the exercise of official authority,
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89.1 GDPR, if your right to erasure is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
• for the establishment, exercise or defence of legal claims.

Right to restriction of processing

You have the right to obtain from us restriction of the processing of your personal data.

In detail: Your right applies if:

• the accuracy of the personal data is contested by you, during a period enabling us to verify the accuracy of the personal data,
• you have objected to processing pursuant to Article 21.1 GDPR pending the verification whether our legitimate grounds override yours,
• the processing is unlawful, and you oppose the erasure of the personal data and instead request the restriction of their use, or
• you need the personal data for the establishment, exercise or defence of legal claims even though we no longer need the personal data for the purposes of the processing.

Where the processing has been restricted according to above, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

We will notify each recipient whom the personal data have been provided to about any restriction of processing according to above, if this do not occur to be impossible or entails a disproportionate effort. If you want more information about these recipients, you are welcome to contact us.

Right to data portability

You have the right to receive your personal data (that you have provided to us) from us in a structured, commonly used and machine-readable format and, where technically feasible, have your personal data transferred to another data controller (“data portability”).

In detail: The right applies if:

• the processing is based on the lawful basis consent, and
• the processing is carried out by automated means.

The exercise of the right to data portability shall be without prejudice to the right to erasure, i.e. Article 17. 

Your right to data portability shall not adversely affect the rights and freedoms of others.

Balancing of interests assessments when processing personal data based on the legal basis “legitimate interests”

As we state below, for some purposes, we process your personal data based on our “legitimate interest”. By carrying out a balancing of interests assessment concerning our processing of your personal data, we have concluded that our legitimate interest for the processing outweighs your interests or rights which require the protection of your personal data.

If you want more information in relation to our balancing of interests assessments, please do not hesitate to contact us. Our contact information can be found at the beginning of this privacy policy.

 

Detailed description of how we are processing your personal data

Below you find a detailed description of how we process your personal data. We make sure to only process your personal data in a way that is necessary based on our relationship.

Not all information below is relevant for you and therefore we have provided the information under different headlines. Read the headlines that are relevant for you, i.e. based on how you come in contact with us.

Below you will find the different headings, by clicking on the specific headings you will be moved to the relevant information.

• Visit our website
• Represent a potential customer, supplier or partner
• Represent a customer, e.g. use our products
• Represent our supplier or partner
• Subscribe to our newsletters
• Attend our events or webinars
• Interact with Symetri without having a business relationship

This privacy policy was adopted by Symetri on March 6, 2024.

 

I visit the website

We analyse how our website is used and show you relevant marketing on other websites you visit and on social media channels based on such analysis. This means that your personal data is processed when you visit our website. To protect your privacy, we have taken measures to avoid identifying you when you visit our website. For instance, we only store an encrypted version of your IP address to reduce the risk of being able to identify you.

We will collect your personal data from your device and from the companies we cooperate with (see below). Such companies will also use previous information they have about you to show you interesting offers.

When you use our website, we will collect personal data by using cookies. How we do this is described in our text about cookies which you can find here.

To analyse how our website is used
What processing we perform	What personal data we process	Our legal basis for the processing
Analyse how you use our website to improve our website and services. To do this we use our own analytic cookies and the analytic service from Google Analytics. The analytic service means that we place a random ID on your device to distinguish your device from other visitors and to acknowledge patterns in how our website is used. We will however not know who you are. The personal data we collect will be used e.g. to optimise functions and to adapt the websites to suit our visitors.	- An encrypted version of your IP address which we at Symetri can’t connect to you as an individual - Information about your device/browser (which area in the country you use our website from and your screen resolution) - Information about your activities on the website - Other information Google has about you, e.g. information about from which site you found us	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us. You can prevent Google Analytics from using your personal data by downloading and installing this browser add on.
Storage period: We will store your personal data for a period of three months after your visit on our website. Google will continue to use your personal data for their own purposes and Google will inform you separately about their use.

 

To show you relevant marketing online from us
What processing we perform	What personal data we process	Our legal basis for the processing
- Market our products and services by showing you offers and marketing online that we believe you or your company are interested in We show you such marketing on other websites you visit. We do this by the use of Google (including YouTube), LinkedIn, Facebook, Microsoft (Bing), HubSpot and other marketing tools. You see marketing based on information that these companies have about you beforehand (so called profiling*) - Share information about you with our marketing services so these marketing services can understand which type of visitors are interested in us	- An encrypted version of your IP address which means we can’t identify you as an individual Thereafter you will see search results and ads based on: - An analysis of how you use our website - Information that the marketing services we use have about you from before, e.g. information on which site you found us Our suppliers will connect information about your use of the website with information about the company you represent	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us. Here you can make choices about the marketing you see from Google.
Storage period: You will see marketing from us on other websites and on social media channels for a period of three months after you visit our website. The marketing services we use will continue to process your personal data and will be independently responsible. Information on how long they store your personal data can be found in their respective privacy information.

* Profiling: We use so called profiling to be able to show you offers that are relevant to you and to provide you with customised marketing. We use profiling so that you can see relevant marketing instead of general offers and information which you may not be interested in. You have the right to object to profiling as described above under the section explaining your rights.

 

I represent a potential customer, supplier or partner

Below you will find information about how we process your personal data if you represent a potential customer, supplier or partner (i.e. a business lead). To market our products and services we may collect your personal data from the internet or a third-party service.

To market our products and services towards the company you represent
What processing we perform	What personal data we process	Our legal basis for the processing
- Store information about interesting business leads - Market us towards the company you represent, e.g. by e-mail and calls	- Name - Information about which organisation you represent - Contact information, e.g. your e-mail address and/or phone number - Information from publicly available sources, e.g. information from the website of your company - Information you provide to us during our calls, e-mails etc.	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us.
Storage period: We will register you as a potential lead first when you have shown some interest in our marketing efforts. We will continue to store and use your personal data for marketing purposes for as long as you interact with us and twelve months thereafter. We will delete your personal data if you continuously choose to not answer when we contact you and we therefore can conclude that we will not enter into an agreement with your company. You can choose to unsubscribe or object to receiving newsletters and marketing at any time. If you object to receiving marketing from us, we keep track of this in our “unsubscribe-list” to avoid sending you any further marketing material.

 

I represent a customer, e.g. I use the products

In the below charts you will find information about how we process your personal data when your company is our customer, e.g. if your company uses a trial version of our products or services.

We collect your personal data directly from you. We may also collect your personal data from your company, if they state you as their representative. If you use our products or use the chat, we will collect some information from your device, for example we will collect information regarding your IP-address from your device.

To enter into an agreement with your company and administrate our relationship
What processing we perform	What personal data we process	Our legal basis for the processing
- Negotiate and enter into an agreement with your company - Administrate our relationship with your company (e.g. communicate with our customer)	- Information you provide to us, e.g. name, information about which organisation you represent, position in your company, telephone number and e-mail address	Legitimate interest Your personal data will be processed based on our legitimate interest to negotiate and enter into an agreement with your company and to administrate the agreement.
Storage period: Your personal data will be deleted if we conclude that we will not enter into an agreement with your company. If your company becomes our customer, we will store your personal data for this purpose as long as your company is our customer, however for a shorter period if we receive information that you no longer represent the company.

 

To improve our products and services
What processing we perform	What personal data we process	Our legal basis for the processing
- Analyse how you use our products and services This means that we place a random ID on your device to distinguish your device from other users and to acknowledge patterns in how our products and services are used. We will however not know who you are - The personal data we collect will be used e.g. to optimise functions and to adapt the products and services to suit our users	- An automatically provided number to keep track of your device among other users, which we in practise can’t connect to you as an individual - Information about your device, i.e. device type, operating system, company domain and browser (which area in the country you use our website from and which screen resolution you have) - Information about your activities when using our products and services We collect the information by the use of cookies. How we do this is described in our text about cookies which you find here.	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us.
- Send you a request to participate in a survey regarding your use of our products and services - Handle any answers you leave in our surveys and compile statistics from the results of our surveys	- Name - Information about which organisation you represent - E-mail address - Information you state in our surveys	Legitimate interest Your personal data will be processed based on our legitimate interest to be able to contact you to evaluate our products and services and for us to improve our products and services.
Storage period: -  We continue analysing for as long as you use the products and services. We end such analysis if you withdraw your consent by contacting us. -  You will continue to receive requests to participate in surveys for as long as you receive our newsletter. We store information from your use of the products and services and answers from surveys for three months and thereafter anonymise the personal data.

 

To provide personalised and relevant customer service in the chat
What processing we perform	What personal data we process	Our legal basis for the processing
- Store information in order to provide you with the best possible customer support the next time you contact us, e.g. remember what your previous questions have concerned	- Your IP-address - Information about your questions - Information about which support agent have helped you previously	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us.
Here you find more information about how we process your personal data when we provide customer support.
Storage period: Information from the chat is deleted at the latest three months from when you used the chat.

 

To provide customer service and enable our login service
What processing we perform	What personal data we process	Our legal basis for the processing
- Provide you with relevant information and communicate with you as a representative of our customer - Administrate support matters - Enable you to use the chat and the knowledge base - Enable you to log in and use My Symetri, e.g. activate Symetri Tech licenses and let admin users handle access to My Symetri - Provide secure services, e.g. by using password protection	- Name - Information about which organisation you represent - Position in your company - Contact information, e.g. telephone number and e-mail address - Information about the support matter - E-mail address and password for our login service - If you log in to My Symetri, we also process information about your city, state and country for security purposes	Legitimate interest Your personal data will be processed based on our legitimate interest to provide customer service.
If you use our chat, we store information to provide you with the best possible customer support. See more about this above.
Storage period: We will process your personal data for six months after the support matter has been resolved, however for a shorter period if we receive information that you no longer represent our customer. We will process your account information to our login service for as long as your company is our customer, however for a shorter period if we receive information that you no longer represent our customer.

 

To comply with accounting legislation
What processing we perform	What personal data we process	Our legal basis for the processing
- Store information in accounting material	- Name, history regarding payments made and other information that constitutes accounting records	Legal obligation The processing is necessary to comply with legal obligations to which we are subject, i.e. accounting legislation. You need to provide us with this information, in other case we will not be able to administrate our relationship with your company.
Storage period: We will store any document constituting accounting material and the personal data included therein according to the storage period stated in the accounting legislation. In Sweden this means that we will store your personal data for seven to eight years. The regulation means that we store accounting material until and including the seventh year after the end of the calendar year for the fiscal year to which the personal data relates.

 

I represent a supplier or partner

Below we describe how we process your personal data if you represent a supplier or partner. Here you can find information about how we process your personal data if you appear in accounting material.

We collect your personal data directly from you. We may also collect your personal data from your company, if they state you as their representative.

To enter into an agreement with your company and administrate our relationship
What processing we perform	What personal data we process	Our legal basis for the processing
- Negotiate and enter into an agreement with your company - Administrate our relationship with your company (e.g. communicate with our supplier or partner)	- Name, information about which organisation you represent, position in your company, telephone number and e-mail address	Legitimate interest Your personal data will be processed based on our legitimate interest to negotiate and enter into an agreement with your company and to administrate the agreement.
Storage period: Your personal data will be deleted if we conclude that we will not enter into an agreement with your company. If your company becomes our supplier or partner, we will store your personal data for this purpose as long as the company you represent is our supplier or partner and for a period of six months after that in order to and/or evaluate our previous partnership and potential future partnership. If we receive information that you no longer represent the company, we will delete your data, except from agreements and similar documentation where your name is included.

 

I subscribe to newsletters

The chart below describes how we process your personal data if you subscribe to our newsletters. We collect your personal data directly from you and provide some personal data ourselves by analysing how you use our newsletters.

If you have chosen to object to receiving marketing from us, we will store information about you – see the chart below for information about this. We receive the personal data from you.

To send newsletters
What processing we perform	What personal data we process	Our legal basis for the processing
- Send information about news, marketing, offers and invitations (“newsletters”) to you who have chosen to subscribe to our newsletters - Provide you with information based on the areas you are interested in and based on your job title	- Your name - E-mail address - Information about your job title	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us.
- Improve and develop our newsletters by analysing how you open them and what you click on in the newsletters - Provide you with information based on your job title and the country you work in Do you want to read more about this type of analysis? You find a more detailed description of this in our information about cookies.	- Information about how you open our newsletters and what you click on - IP-address - E-mail address - Information about your job title - Information about the country you work in	Consent Your personal data will be processed based on your consent. You can withdraw such consent at any time by contacting us.
Storage period: We will continue to store and use your personal data for marketing purposes for as long as you interact with us and twelve months thereafter. We will delete your personal data if you continuously choose to not answer when we contact you. You can choose to unsubscribe or object we keep track of this in our “unsubscribe-list” (see below) to avoid sending you any further marketing material.

 

To comply with marketing legislation
What processing we perform	What personal data we process	Our legal basis for the processing
- If you have stated that you do not wish to receive marketing from us, we will store such information in an “unsubscribe-list” to make sure we do not send any marketing to you	- Name - E-mail address	Legal obligation The processing is necessary to comply with legal obligations which we are subject to, i.e. marketing law, which require us not to send marketing material to individuals who have objected to receiving such marketing. We cannot make sure you will not receive marketing from us without processing your personal data for this purpose and you are therefore required to provide your personal data to us.
Storage period: You will be listed in our “unsubscribe-list” until further notice.

 

I participate in an event or webinar

Below you find information about how we process your personal data if you participate in any of our events or webinars. We collect your personal data directly from you. We may also collect your personal data from your company, if they give us your information.

To arrange events and webinars
What processing we perform	What personal data we process	Our legal basis for the processing
- Administrate your registration to one of our events or webinars (“event”) - Communicate with you as a representative of our current or potential customer, supplier or partner before and during the event - Send requests to participate in evaluations after the event and administrate the answers you provide in the evaluation and compile statistics of the results of our evaluations	- Name, information about which organisation you represent, position in your company, telephone number and e-mail address - Dietary preferences you have informed us about (if applicable) - Information you provide in an evaluation (if applicable)	Legitimate interest Your personal data will be processed based on our legitimate interest to be able to arrange events for you as a representative of a current or potential customer, supplier or partner to Symetri. Consent If we process sensitive personal data such as information about your allergies, we will obtain your consent.
Some events and webinars are arranged by us in collaboration with a partner who will also process your personal data. You will be given information on who that partner is and where you can find their privacy information when you register for such an event or webinar.
Storage period: Your personal data will be stored until the event is completed. However, a participant list that you are part of will be saved in order for us to be able to follow up your participation in the event and invite you to similar events. We will delete your personal data if you ask us to. If we have sent an evaluation to you after an event to which you responded, we will store the result of the evaluation for six months after you have answered it. We will stop sending evaluations if you object to receiving them.

 

To publish photos/videos from an event on our website and social media channels
What processing we perform	What personal data we process	Our legal basis for the processing
- Take photos of you during an event - Publish your photo on our website and/or on our social media channels to be able to market our events Your personal data will only be processed for this purpose after you have been given information about our publication of photos and if you have not objected to our processing.	-  Your image, either in photos or video material	Legitimate interest Your personal data will be processed based on our legitimate interest to be able to document our events and make use of footage from the event for marketing purposes. Consent In cases where we want to process footage where you are clearly depicted, we will obtain your consent.
Storage period: If we have published a photo or video of you from our event on our intranet or website, the photo or video will stay published for two years unless you ask us to delete it previously. Photos or videos of you that have been published on our social media channels will be published until you ask us to delete them.

 

I interact with Symetri without having a business relationship, e.g. I communicate with Symetri through social media channels

If you are in contact with us without having a business relationship with us, e.g. by sending us an e-mail or a message through our social media account, we will process your personal data as we describe in the charts below. We will process the personal data which you provide to us and information from your social media account (if you use such account to communicate).

When contacting us through a social media channel, we suggest that you also familiarise yourself with the privacy information of that platform.

To communicate with you
What processing we perform	What personal data we process	Our legal basis for the processing
- Communicate, e.g. via e-mail or contact form on our website - Communicate via social media, e.g. if you make a comment on our site or on our social media page - Answer your questions and give you the best service	- Information you provide to us, e.g. name, which company you represent and contact information If you visit our social media channels we also process: - Information from your profile on the social media in question (user name and any picture you have chosen for your account) - Other information regarding the matter for which you contact us	Legitimate interest Your personal data will be processed based on our legitimate interest to communicate with you once you have contacted us.
Storage period: We will delete your personal data regularly. ·     Communication with us via our websites or in e-mails will be stored for a period of three months after the matter for which you have contacted us has been resolved, in order for us to give you the best service. ·     Your comments and communication with us on our social media channels can be deleted by you at any time. We will remove posts or comments which are in breach of the rules of the platform or in conflict with legislation as soon as possible.

 

I or my company have questions or queries

We always strive to maintain a good relationship with your company and to answer all questions you or your company may have. If you or your company have any questions, would like to make a complaint regarding one of our products or services or if we have a claim against your company, we will process your personal data as described below. We will collect your personal data from you or your company or collect the information ourselves.

Note that the ongoing matter may mean that we cannot delete all your personal data after your request.

To handle any questions, complaints or claims
What processing we perform	What personal data we process	Our legal basis for the processing
- Handle any questions, complaints or claims - To defend ourselves against claims and complaints - To initiate any claims	- Name, information about which organisation you represent, position at your company, telephone number, e-mail address and information concerning your company’s complaint or claim	Legitimate interest The personal data is processed based on our legitimate interest to handle a question, complaint and/or legal dispute in which you are the representative of a customer, supplier or partner.
Storage period: We will store your personal data from when the matter was initiated and for the duration of the potential dispute.